GUARANTEE

Dear reader,
Dear jewellery lover,

I design and make by hand, with natural and non-allergenic materials, delicate jewels, mostly one-of-kind pieces, following ancestral techniques “à la cheville”, which means without molding. I saw, solder, sand and hamme 925 silver and brass (gold-plated brass jewels) in my Parisian workshop.
_

All silver jewellery is hallmarked to ensure its authenticity.
_

All Marais Vous Jewellery products are covered by a six months guarantee. after the date of purchase. Please retain the invoice as proof of purchase. The guarantee only covers a manufacturing defect. Loss, damage, changes in appearance or the gradual degradation at all or part of the goods due to normal wear, careless handling, improper use are not covered under the guarantee.
_

The thinness of the chains requires a very delicate handling of the jewel. The chain break is not guaranteed by the brand and requires an expertise which will determine a possible manufacturing defect.

If your jewellery is outside of the guarantee, a quote will be proposed to you. The repair is on your charge. You will be responsible for shipping charges.
_

How do I make a guarantee claim ?

We invit you to send an email to odile@bijouxmaraisvous.com, to specified your order number and the problem encountered. We will respond to your request ASAP and we will tell you the procedure to follow. Any product returned without our acceptance will be returned to you « postage due » by post.
_

What happens when we receive your jewel by our services ?

After we make an assessment, we will send you a free estimate. If it is determined that there is a defect in material or workmanship, we will present you with the replacement or repair options depending on the availability of materials and the feasibility of the repair.

If it is established that the damage was not a defect in material or workmanship, repair policy will apply, giving you the option of having the jewellery repaired at your expense. A quote will be made and presented to you.

Repair times are at least three or four weeks.
_

All jewellery must be returned with the invoice in its original packaging by post. We advise you to choose a tracked shipping method.

We accept no responsability for any damage, loss or theft during transport.
_